Refund policy

SKTMED’s aim is to delight you with every service that we provide. However, under certain unavoidable circumstances, SKTMED will provide a refund in the following cases:
1) Service issues - please report this to info@sktmed.com before the running campaign.

Refund Policy FAQ

1) Can I cancel my campaign before it ends and get a refund?
Please note that once you start your campaign, your video is immediately pushed through our powerful distribution and budget fully utilized. Thus, we will not be able to refund you. But, you can reach out to info@sktmed.com with your concern and we'll find the best solution for you.


2) I'm not happy with your service. Can I get a refund?
If the results haven't been fully delivered yet, then you are eligible for a partial refund. Please reach out to info@sktmed.com and we'll take the best care of you.


3) What happens if I have charges on my account I did not authorize?/>
If you or your financial institution notify us of an "unauthorized charge", we will try to suspend your account immediately so that you do not incur any further fraudulent charges. We ask you to bear with us while we do our best to help you.


4) I chose the wrong video/target audience. Can I get a refund?
We can change the targeting as per your requirement and promote the correct video with the remaining budget available.